Body language and tone aside, we communicate by asking or telling. Using the simplicity of a two-by-two matrix to tell a story, the Communication Matrix identifies the result of varying the amount of Discovery and Direction in human interactions. Assertive communication is the result of balancing the Discovery and Direction vectors.
- Do you have a pattern of asking questions? Are you able to be quiet long enough to make observations and really listen? Are you low or high on the y-axis?
- Do you have a pattern of speaking your mind? Do you freely voice your thoughts? Are you low or high on the x-axis?